Billing and credits

How plans, credits and payments work: what each thing costs, how to pay, and what happens when a payment doesn't go through. Billing is managed by the company owner, under Settings → Company.

Plans#

There are two kinds of plan:

• Company plans set how many prompts you can track, across how many projects, on how many engines per project. Each tracked prompt takes a slot and is asked every day. A company plan also starts with 100 credits for briefs, articles and reports, and you top up when you need more.
• Agency plans pay for captures in credits: each prompt asked on each engine uses 1 credit, every day it is captured. So 20 prompts on 4 engines use about 2,400 credits a month. Briefs, articles and reports use the same credits.

Settings → Company → Plans shows your plan and what it includes, and Usage shows how much of it you've used. Prices are shown excluding VAT or sales tax; the tax is added on the invoice.

Free trial#

A free trial lasts 3 days, and each company and each email domain gets one. It needs a company email address.

• Started without a card: it includes 1 project, 30 prompts, up to 6 engines and 200 credits. It ends after 3 days, or earlier if the credits run out; before an action would spend the last of them, the app asks first, saying "This ends your free trial". You get email reminders before it ends.
• Started with a card: your plan's first payment is taken when the trial ends.

When you choose a plan, unspent trial credits are replaced by your plan's own. During a trial, data downloads and account deletion go through support.

What adding prompts costs#

Whenever you add prompts (accepting suggestions, translating, adding a market), a card shows the cost before you confirm:

• Company plan: the slots in use now and after. If the new prompts don't fit, the card says how many are over: untick some, or move to a bigger plan.
• Agency plan: how many more credits a month the project will use.

Prompts you leave untracked cost nothing. When an Agency plan's credits don't cover newly added prompts, a notice says so.

What uses credits#

Briefs, articles and reports cost credits on every plan. On an Agency plan they use what your running captures leave free.

Captures and credits#

On an Agency plan:

• A capture your credits can't cover doesn't start. The app says "Not enough credits for this run: it needs 12, and 4 are left. Top up credits to run it." Captures already running hold the credits they need, so captures started together can't spend the same credits twice. Click Top up credits, or wait for your credits to reset, then try again.
• A cancelled capture is charged for what it captured. The answers it captured before it was cancelled are kept, and charged as a finished capture's are. Nothing is charged for the rest.

Top-ups#

Buy more credits under Settings → Company → Billing. Paid by card, they arrive at once. Paid by SEPA Direct Debit, they arrive once the debit clears, usually in 3–5 business days. Your first payment, a plan or a top-up, sets your billing currency, euros or US dollars, and later payments use the same one.

Credit history#

Settings → Company → Usage lists every change to your balance: monthly credits, starter credits, trial credits, top-ups, and what each brief, article, report export and capture used. A refunded payment or a lost card dispute takes back the credits it paid for, so a balance can go below zero; it is shown as such. Top up to run captures again.

Paying#

Payment methods#

• Card: available everywhere.
• SEPA Direct Debit: for companies billed in euros. Lanesra debits your bank account under a mandate you give once. A debit takes a few business days to clear.
• Bank transfer: for companies billed in euros. Each invoice is emailed with our bank details and the reference to quote, and is due within 14 days. Nothing is saved.

Choose the method at checkout, when you top up, or under Settings → Company → Billing → Payment methods. A card or bank account you've paid with is saved, so the next checkout offers it in one click. A new payment method applies from your next invoice.

Billing details#

Your company name, address and tax ID, under Billing details. An address is needed before you're charged, so tax can be worked out. Changes apply to your next invoice.

Invoices#

Every invoice, for your plan and for top-ups, is listed under Billing → Invoices, with its amount and status, ready to download.

Cancelling#

Cancel under Billing ends your plan at the end of the billing period; until then everything works as before, and you can Resume it. To delete your account and data instead, see Your account.

When a payment fails#

• A payment fails or a trial ends: the dashboard stays readable, but changes are paused, and a banner says why. Add or update a payment method under Billing to restore your plan. If your bank needs you to confirm a payment, Confirm payment does it.
• Payments keep failing: the account is locked. The lock screen leads to Settings → Billing, where Reactivate plan pays the overdue invoice and restores your plan as it was. You can pay it by card, by SEPA Direct Debit or by bank transfer.
• A bank-transfer invoice is overdue: changes are paused until it is paid. Pay it by transfer with the reference on the invoice, or switch to card or SEPA Direct Debit.
• A SEPA mandate is no longer active: the next payment can't be collected. Add the bank account again, or choose another method.

Your data is never deleted because a payment failed.